No: 513713

Terms and Conditions

1. Your payment and or confirmation, either written or verbal, indicates you have read and agree to be bound by our Terms & Conditions.
2. We reserve the right to refuse or decline work at our own discretion. Where we agree to carry out works for you “The Customer” those works shall be undertaken by the designated operative of Boiler Servicing 24-7 at our absolute discretion.
3. There is a 24 hour cancellation policy, if you cancel your appointment less than 24 hours before the appointed time a minimum charge of £65.00 will be levied.
4. Please Note – There is a minimum call out charge of £65 which will apply if:
a) On arrival the Engineer finds the boiler/appliance/s to be faulty/not working meaning he cannot complete a service/safety inspection.
b). The make and model of boiler or appliance/s was not made available and on arrival the Engineer finds he is unable to carry out the agreed work for technical reasons.
c). On arrival the Engineer finds the appliance/s to be other than domestic mains gas unless an LPG qualified Engineer was requested.
d). On arrival the Engineer finds the appliance/s and or meter is commercial or he cannot access the meter.
e). On arrival there is obstruction/boxing-in of the boiler/appliance/s making it impossible for the Engineer to carry out the agreed work.
f). You, your Tenant/s, Agent or your appointed Key holder fail to keep the confirmed appointment and or the Engineer cannot access the property.
8. Should our operational needs dictate, we reserve the right to re-schedule appointments. We aim to give at least 48 hr notice except under exeptional circumstances

9. Recalls – We offer a 30 day free of charge recall service. Outside of these 30 days standard charges will apply.

10. Part’s Warranty – Parts come with a 1 year warranty other than Printed Circuit Boards which unfortunately do not have any. Please note – If a part fails due to sludge – The warranty will be void.

11. Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties.

Complaints Procedure

  • In the event of Customer dissatisfaction, please notify us in writing via email immediately.
  • Email; info@boilerservicing24-7.com We will discuss your query with the Engineer concerned and come back to you within a maximum of 3 working days to resolve the issue completely.

Final Payment Policy

  • In the event where you are not happy with the work that has taken place by one of our engineers please contact us immediately so we can address all issues.
  • Any refunds or amended invoices will be at the discretion of Boiler Servicing 24-7.
  • Payment Flow and Delivery Policy – delivery timeframe for when the customer will receive the goods/service, is payment in full or deposit taken, digital goods or delivery company you are using etc;
  • Customers can cancel a Service or Repair up to 24 hours before works is to commence.
  • Installations, we require 1 weeks written notice of the customers right to cancel, which is provided to them on their quote.
  • Refund / Cancellation Policy – how does a customer cancel order or ask for refund, timeframe etc;

Payment Flow and Delivery Policy

  • On Installation we require a 50% deposit upfront preferably via Bac’s payment
  • Servicing & Repair works payment is required in full on completion of works.

Our PayPal information

Email:

info@boilerservicing24-7.com

Contact:

01753 569 226

Office Address:
5 Cheapside Court
Sunninghill Road
SL5 7RF

Registered Office Address;
Unit 2
Lake End Court
Taplow Road
Maidenhead,
Berkshire
SL6 0JQ

Contact Us Today

No matter how big or small your query is we would love to hear about it.

01753 709 755